Frequently Asked Questions
General Questions
General Questions
How long does it take to manufacture and install blinds and shutters?
Our standard lead time for manufacturing is 21 days, depending on factory workload. Once your order is ready, installation is typically completed within 1 to 3 days.
Do you offer free consultations and measurements?
Yes! We provide free on-site consultations and measurements to ensure a perfect fit for your shutters, blinds, or security solutions.
What areas do you service?
We are based in Brackenfell, Cape Town, and service the greater Cape Town area and surrounding regions including the winelands and West Coast. Contact us to check if we service your location.
What areas do you service?
We are based in Brackenfell, Cape Town, and service the greater Cape Town area and surrounding regions. Contact us to check if we service your location.
Shutters
Shutters
Are aluminium security shutters rustproof?
Yes! Our Aluminium Security Shutters are corrosion-resistant and weatherproof, making them ideal for both indoor and outdoor use, even in coastal areas.
Can shutters be customized to fit non-standard windows and doors?
Absolutely! Our shutters are custom-made to fit any window or door size, ensuring a seamless and professional look.
Do aluminium shutters provide insulation?
Yes, aluminium shutters help reduce heat in summer and retain warmth in winter, making them an energy-efficient option for your home or business.
Blinds
Blinds
What are the best blinds for privacy?
If privacy is a priority, we recommend roller blinds, dual vision (zebra) blinds, or blackout blinds, as they provide maximum light control and privacy.
Are motorized blinds worth the investment?
Yes! Motorized blinds offer convenience, safety, and energy efficiency. They are an excellent choice for hard-to-reach windows and smart home integration.
How do I clean and maintain my blinds?
Most blinds can be wiped down with a damp cloth or gently vacuumed. For deeper cleaning, we offer professional blind cleaning services.
Payments
Payments, and Warranties
How secure are trellis security gates?
Our trellis gates are designed with high-strength aluminium and reinforced locking systems, providing maximum security against forced entry.
Can security bars be installed on any window?
Yes, we offer custom-fitted burglar bars to match different window sizes and designs while ensuring maximum protection.
Security Solutions
Security Solutions
What payment methods do you accept?
We accept EFT, cash on delivery, and card payments. A 60% deposit is required to process orders.
What warranties do you offer?
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Blinds: 2-year warranty (proper use and maintenance required).
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Aluminium Security Shutters: 10-year warranty against rust and defects.
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Motorized Blinds: 3-year warranty on motors, 1-year warranty on remotes (factory defects only).
Can I cancel or modify my order after placing it?
Orders can be canceled or modified within 24 hours of placement. After this period, production may have begun, and changes may not be possible.